1. Who may request deletion
A Daliya account owner, an authorized business representative, an employee, or a business's end customer may request deletion of personal data relating to them. If a Daliya business customer controls the data, we will coordinate the request with that business.
2. How to send a verifiable request
Email privacy@daliya.pro or support@daliya.pro from the address registered with Daliya and use the subject “Data Deletion Request”.
Include only the details needed to locate the request:
- your name and registered email;
- business name and your relationship to it;
- the data or connected channel concerned;
- whether you seek deletion of specific data or the entire profile.
3. Identity verification
To protect data, we verify the sender's address, relationship to the business, and authority. If needed, we will reply to the registered address and request minimal additional proof. Do not include authentication data or account access in the email.
4. Data in scope
Depending on the verified scope, deletion may cover profile and contact details, business settings, messages and conversation history, appointments and operational records, staff data, uploaded documents and photos, AI knowledge-base content, feedback, and stored Meta or Telegram connections.
5. Retention limits
We will delete or de-identify applicable data, but may retain limited records for tax, accounting, or other legal duties, fraud prevention, security, protection of rights, or dispute resolution. Residual copies may remain until the normal protected backup cycle expires and are not restored to active use.
6. Third-party services
We will disconnect relevant integrations and send appropriate instructions to our processors. Data retained by Meta, Telegram, Lemon Squeezy, or another provider for its own purposes as an independent controller is governed by that provider's policy and may require a separate request to that provider.
7. Timing and confirmation
We aim to acknowledge and complete a verifiable request within 30 calendar days. If the request is complex, requires involvement from the business controller, or applicable law permits an extension, we will explain the status and reason for delay. We send completion confirmation to the verified address.