1. Operator and acceptance
Daliya is provided by the Serbian registered sole proprietor identified above. By creating an account or using the Service, you confirm that you act for a business and accept these terms.
2. Accounts and security
Users must provide accurate information, protect account credentials, enable available safeguards, and promptly report suspected unauthorized access. The business owner is responsible for members, roles, and permissions in its account.
3. Service scope
Daliya provides configurable SaaS modules for communications and AI agents, appointments, staff management, training, checklists, restaurant operations, feedback, and loyalty. Available features depend on the business's activated plan and configuration.
4. Business responsibilities
The business determines lawful grounds for its customer and employee data, gives required notices and obtains consent, configures access, reviews knowledge-base content, and supervises responses, bookings, reports, and staff actions. A business must not upload data it has no right to process.
5. Acceptable use
Illegal activity, spam, harassment, malicious code, bypassing access or payment controls, attempts to obtain another business's data, infringement, discrimination, and harmful use are prohibited. We may restrict access to protect users, infrastructure, or legal compliance.
6. AI limitations
AI outputs may be inaccurate, incomplete, or unsuitable. They are not legal, medical, financial, or other professional advice. The business must test its configuration, provide human handoff where appropriate, and have a person review consequential decisions.
7. Third-party services
Integrations with Meta, Telegram, Google/Firebase, Gemini, Vercel, Lemon Squeezy, and other providers are also subject to their terms. Channel, API, and external-account availability depends on those providers; Daliya does not control their reviews, decisions, or outages.
8. Subscriptions and billing
Paid features are provided under the selected plan and information displayed before purchase. Payments may be handled by Lemon Squeezy as an external merchant or billing provider. If a payment is overdue, a subscription is cancelled, or a trial ends, relevant modules may be restricted according to subscription status.
9. Intellectual property
Daliya and its software are protected by applicable law. The business retains rights in uploaded content and grants us a limited right to process it only to provide, secure, and improve the Service. The business confirms it has the necessary rights to that content.
10. Availability and liability
We aim to keep the Service available but do not guarantee uninterrupted or error-free operation. To the extent permitted by law, liability is limited to direct foreseeable loss; no limitation applies where exclusion is prohibited by law.
11. Termination and data
You may stop using the Service or cancel a subscription through the available plan-management method. Access may end after termination. Data deletion requests follow the published procedure; limited records may be retained where required by law or justified for security and dispute resolution.
12. Governing law and contact
These terms are governed by the laws of the Republic of Serbia, without limiting mandatory consumer or data-subject rights where applicable. Contact legal@daliya.pro with questions.